OUR SUCCESS STORIES
Driving growth,
Boosting efficiency,
Transforming work with you
for positive change
"What we loved about EQA was their ability to understand our culture and speak in a language that could be understood by all"
Pioneering
Analytics
EQA spearheaded a supplier's full analytics solution implementation within a resource-constrained retailer.
The challenge
A retailers legacy customer count system provided zero insights into shopper behaviours constraining their ability to promptly address consumer and market needs, make data-based decisions, and remain competitive in a resource-constrained environment.
The solution
Using our Launchpad service, we collaborated closely with supplier and retailer and worked with key stakeholders to pinpoint pain points, priorities, use cases, and success metrics. After identifying a cost-effective and low-risk solution, we leveraged A/B testing and data analysis to craft a compelling business case, successfully executing a pilot across a broader sample to generate invaluable insights for both stakeholders and senior leadership.
The outcome
The new upgraded solution was signed off and rolled out across 200+ stores, which captures 20+ actionable data points (up from one previously), matching legacy costs, with a 2% conversion rate increase, enhancing store merchandising, local marketing and productivity, giving them a competitive edge in retail landscape.
Uncovering
Efficiency
We optimised a Central Operations team productivity and collaboration through targeted evaluative insights.
The challenge
The client lacked visibility into current team productivity and efficiency. They sought opportunities to boost both through automation, data-informed resource allocation, and a more strategic work environment.
The solution
Employing our Benchmark service we took a team-centred approach, using tools including surveys, interviews, data analysis, activity tracking and process mapping. These methods unveiled insights into team dynamics, work habits and challenges, leading to custom recommendations for boosting productivity and tackling team issues.
The outcome
As a result of implementing a specialised system, the client eliminated bottlenecks, reduced redundant work and enhanced service quality and speed for their customers. Clear role documentation and improved collaboration led to more strategic thinking with enhanced performance tracking.
Cost
Excellence
EQA implemented streamlined
multi-million-pound savings strategy into a major Telco effectively.
The challenge
Our client needed to ensure precise cost approvals for a £0.5 billion budget involving multiple departments and suppliers, with 600 submissions to review and approve within a 4-week timeframe.
The solution
Using our Catalyst service, we created a customised data collection tool to streamline approval processes and distinguish between high and low request values. By introducing a proactive approach, we established a governance forum that gave oversight to key stakeholders, enhanced decision-making capabilities and fostered transparency in approvals.
The outcome
By making smarter decisions and strengthening supplier relationships, our client realised substantial cost savings and operational improvements over a three-year period. This transformation also resulted in an improved end-user experience, reduced uncertainties and increased productivity.
Culture
Realigned
We approached this Supply Chain problem with a focus on workplace culture, redefining accountability and optimising to transform the process.
The challenge
Ensuring clients' products reach customers on time, but a complex process with 32 teams and over 300 steps, along with over-processing and accountability gaps, was causing delays and impacting product availability.
The solution
Our client employed the Catalyst service to address process challenges effectively. We mapped the entire end-to-end journey, collecting 100s of data points to highlight duplication, single points of failure and redundant processes . We engaged stakeholders to get the “voice of the customer and business”, clarified roles and fostered collaboration, empowering key teams to make critical decisions.
The outcome
As a result of implementing defined roles, clear accountability, streamlined engagement pathways and simplified processes communicated to all teams, decision timings significantly improved, leading to better coordination among key teams for timely product ranging decisions ahead of launch dates.
Resource
Insight
An HR and Resourcing team did not understand the full cost of recruiting employees or the trends driving attrition.
The challenge
Lack of visibility into recruiting costs across roles as well as understanding the factors driving attrition. Without this information, the team was unable to optimise recruiting investments or retain top talent.
The solution
Employing our Catalyst service, we sought to calculate the total recruiting costs per role through identifying and quantifying each step in the hiring process. We mapped each area and touchpoint of the process as well as conducting in-depth analysis of attrition rates across dimensions like tenure, time of year, contract type, region, age, and gender.
The outcome
By completing this detailed cost and attrition analysis, for the first time the client gained comprehensive visibility into previously opaque areas. The client could now make targeted improvements to recruiting practices, identify high-cost areas to reduce, and develop data-driven retention strategies tailored to different employee segments.
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